Road Map: request improvements and report issues to Badgie, and track them
How to open a ticket in the Badgie Road Map to report an issue, request an improvement or a setup change, or ask a question, and how to follow its status and the conversation with the team.
4 min readBeginnerUpdated October 2, 2026
Quick answer
The Road Map is the section of the Badgie dashboard where a club opens tickets for the Badgie team: an issue, an improvement, a setup change or a question. Each ticket shows its status, priority, owner and the whole conversation, so the club always knows where things stand without having to ask.
In this guide
Where to find it
- Web: side menu Dashboard → Road Map.
- AI agent (Super Coach): it can open a ticket or comment on an existing one if you ask.
There is no Road Map screen in the mobile apps; it is managed from the web dashboard.
Step by step: open a ticket
- Go to Dashboard → Road Map and click New ticket (if you have none yet, Open the first ticket).
- Under What you need, write the topic in one sentence, for example «Let families justify absences from the app».
- Under Detail, explain what happens, where you see it and what you expected. The more specific, the faster it is solved.
- Choose the Type: Issue, Improvement, Setup or Question.
- Choose the Priority: High (it stops you working or affects families), Medium or Low (an idea for when there is time).
- Tick up to three Areas (Calendar and sessions, Attendance, Communications, Mobile app, Kit and shop…) and click Open ticket.
The ticket gets a number (#1, #2…) and the Badgie team receives it immediately.
Follow the status and talk to the team
The screen splits tickets into Open, Closed and All, with a search box and a type filter. Each ticket goes through these statuses, which the Badgie team updates:
- Pending: received, not started yet.
- In progress: someone at Badgie is working on it.
- Ready to review: Badgie believes it is solved and asks you to check.
- Waiting on the club: Badgie needs information or an answer from you.
- Done or Discarded: closed.
When you open a ticket you see when it was requested, the owner, the latest activity and the Conversation. Write your messages to the Badgie team there; the whole thread stays in the ticket.
With the AI agent
From Super Coach you can ask, for example, «open a ticket so the quarterly report comes out in Catalan». The agent first checks existing tickets to avoid duplicates and, if one already exists, comments on it. It can also tell you how your open tickets are going.
Frequently asked questions
Who can see Road Map tickets?
The Badgie team and the people in your club with access to the dashboard. Other clubs cannot see them.
Can I change a ticket's status myself?
No. The Badgie team moves the status. You can add messages to the conversation, for example to confirm something works when it is «Ready to review».
Is it the same as support by WhatsApp or email?
The Road Map keeps everything in writing in one place, with a status and an owner. For something urgent you can still use the usual channels, but the follow-up lives in the ticket.
Can I include student data in a ticket?
Better not. Describe the problem without student or family names; if the team needs a specific case, they will ask.